This template is great for learning how participants engage with your website's chat experience
- URL : << INSERT YOUR URL >>
- Task / Question : You've landed on a website. Take a minute to find all the ways that you can get in contact with this company. Feel free to scroll and click around.
- Written Response : Please list all the ways that you can get in touch with this company.
- Task / Question : Which way to do you prefer to get in contact with a company? Does this website offer your preferred method of contact?
- Task / Question : Are there any ways of contacting this company that you would expect to see but don't?
- Single Selection (pick one) : Did you notice that you could contact this company through a chatbot? 1) I'm not sure 2) No 3) Yes
- Task / Question : How long will it take for the company to respond to message that you send through chatbot?
- Task / Question : Start a conversation with the chatbot. Ask the chatbot any question that you have about this company.
- Task / Question : What do you like about the chat experience?
- Task / Question : What do you dislike about the chat experience? What could be improved about the chat experience?
- Rating Scale : How difficult (1) or easy (5) was it to engage with the chatbot?
- Single Selection (pick one) : Was your question answered by the chatbot? 1) Partially 2) No 3) Yes
- Task / Question : Do you have any final thoughts?
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