A moderated study is a one-on-one live conversation between a participant and a moderator. You'll gain an invaluable look into the mind of your target customer. During this session, you can ask participants questions while sharing a website, prototype, app, or more.

When conducting a moderated study, it's essential to keep in mind a few key points to ensure a successful experience for both you and your participants.

• Setting up your schedule availability
• How far in advance should I set up my calendar availability?
• How many participants should I recruit for this study?
• How to limit no-shows?
• How long should I stay on the call before dropping off if a participant hasn’t joined yet
• Policies to keep in mind

Browser vs. Zoom App

You can join a moderated session from either your browser or the Zoom app. You will have all the controls of Zoom. However, there are a few things to keep in mind when deciding if you want to join from the browser or the app.

Considerations for joining via browser:

• You’ll be able to take live notes during the session that only the moderators and collaborators will be able to see
• If you use the Safari web browser, you cannot screen share.

Considerations for joining via desktop app:

• You won’t be able to take live notes during the session
• If needed, participants can take control of your screen