What are tags and reactions?

Creating & managing tags

Go to the Account menu and click "Manage tags".

https://downloads.intercomcdn.com/i/o/272574112/904d4d9603d557e2a70f3492/Screen+Shot+2020-12-01+at+5.13.10+PM.png

This screen will allow you to create Tag Groups & Tags.

https://downloads.intercomcdn.com/i/o/272574357/2bcd2da5edd7195e459cd3ae/Screen+Shot+2020-12-01+at+5.14.22+PM.png

Create a Tag Group by clicking the "Create Tag Group" button.

https://downloads.intercomcdn.com/i/o/272574663/539b0180dbcaab11a5d96e9b/Screen+Shot+2020-12-01+at+5.15.31+PM.png

Expand the groups to view tags. You can create new tags by clicking "Create Tag" or by doing it on the fly (we'll get to that in a moment!)

https://downloads.intercomcdn.com/i/o/272575012/55140a7edc3555f2909c7bea/Screen+Shot+2020-12-01+at+5.16.36+PM.png

Ungrouped tags are ones that don't belong to a tag group.

Editing a Tag Group or Tag

Hover over the row you'd like to edit and click Actions > Edit.

https://downloads.intercomcdn.com/i/o/272576005/a1556e6fe8ce9fa9875f730f/Screen+Shot+2020-12-01+at+5.20.11+PM.png

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You can change a tag's group by clicking into the "Tag Group" dropdown and selecting the new group.